Customer Support Representative - new-customer onboarding (Denver, CO)

Highbridge Meridian Inspection Services Group is an inspection company in Denver with field technicians and lab staff. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a large organisation of about 574 people based in Denver. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including scheduling, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with scheduling. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Denver. • Applications are reviewed on a rolling basis.