Customer Support Representative - new-customer onboarding (Denver, CO)

Westbrook Forge Arts Center Group runs a venue and education programmes in Denver, and we need a Customer Support Representative to lead our new-customer onboarding. Everyone pitches in on show days. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including visitor services, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with visitor services. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Denver. • We will tell you what to expect at each step of the hiring process.