Customer Support Representative - new-customer onboarding (Denver, CO)

Silverline Cross Legal Group Associates is looking for a Customer Support Representative. The job centres on new-customer onboarding for trust accounts, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including trust accounts, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with trust accounts. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Denver. • Applications are reviewed on a rolling basis.