Customer Support Representative - new-customer onboarding (Denver, CO)

Ironwood Forge Telecom provides broadband and phone service around Denver. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a large organisation of about 398 people based in Denver. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer tickets, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with customer tickets. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Denver. • Applications are reviewed on a rolling basis.