Customer Support Representative - new-customer onboarding (Denver, CO)

Highbridge Clear Arts Center Group is an arts centre in Denver with a full calendar of events, and we need a Customer Support Representative to lead our new-customer onboarding. We run on creativity, deadlines and a lot of goodwill. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including visitor services, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with visitor services. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Denver, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.