Customer Support Representative - new-customer onboarding (Dallas, TX)

Clearpath Granite Manufacturing Group manufactures parts and assemblies at its Dallas plant, and we need a Customer Support Representative to lead our new-customer onboarding. We value people who work safely and speak up. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including scrap and rework, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with scrap and rework. Working arrangement • Full-time, Monday to Friday. • On site in Dallas. • We will tell you what to expect at each step of the hiring process.