Customer Support Representative - new-customer onboarding (Columbus, OH)

Silverline River Water Authority Group supplies drinking water and treats wastewater for Columbus and nearby communities. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a large organisation of about 771 people based in Columbus. What you will do • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with pipe repairs. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Columbus, with some flexibility after the first few months. • We reply to every applicant.