Customer Support Representative - new-customer onboarding (Columbus, OH)

Greenridge Haven Manufacturing manufactures parts and assemblies at its Columbus plant, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of about 822 people based in Columbus. What you will do • Resolve billing and account issues, including work orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with work orders. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Columbus. • We will tell you what to expect at each step of the hiring process.