Customer Support Representative - new-customer onboarding (Columbus, OH)

Summit Harbor Arts Center is a cultural organisation in Columbus presenting exhibitions and performances, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of more than 1,000 people based in Columbus. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including school partnerships, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with school partnerships. Working arrangement • Full-time, with a steady weekday schedule. • On site in Columbus, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.