Customer Support Representative - new-customer onboarding (Colorado Springs, CO)

Bright North Insurance is looking for a Customer Support Representative. The job centres on new-customer onboarding for catastrophe response, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Colorado Springs. What you will do • Resolve billing and account issues, including catastrophe response, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with catastrophe response. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Colorado Springs, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.