Customer Support Representative - new-customer onboarding (Colorado Springs, CO)

Silverline Sable Manufacturing is looking for a Customer Support Representative. The job centres on new-customer onboarding for scrap and rework, and it would suit someone who likes steady, practical work. Many of our supervisors started on the floor. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including scrap and rework, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with scrap and rework. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Colorado Springs. • Applications are reviewed on a rolling basis.