Customer Support Representative - new-customer onboarding (Colorado Springs, CO)

Redstone Umber Hospitality Group is looking for a Customer Support Representative. The job centres on new-customer onboarding for food costs, and it would suit someone who likes steady, practical work. You would join a small organisation of about 124 people based in Colorado Springs. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including food costs, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with food costs. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Colorado Springs, with some flexibility after the first few months. • We reply to every applicant.