Customer Support Representative - new-customer onboarding (Cleveland, OH)

Silverline Ashton Transit Planning is looking for a Customer Support Representative. The job centres on new-customer onboarding for ridership counts, and it would suit someone who likes steady, practical work. You would join a large organisation of about 457 people based in Cleveland. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including ridership counts, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with ridership counts. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Cleveland. • We reply to every applicant.