Customer Support Representative - new-customer onboarding (Cincinnati, OH)

Silverline Quarry Energy Group delivers power and gas plans across the Cincinnati region. We are hiring a Customer Support Representative to take on new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including hardship programmes, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with hardship programmes. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Cincinnati. • We reply to every applicant.