Customer Support Representative - new-customer onboarding (Cincinnati, OH)

Fernwood Kestrel Financial Group provides savings, lending and payment services from Cincinnati, and we need a Customer Support Representative to lead our new-customer onboarding. Teams collaborate across risk, service and technology. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including vendor spend, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with vendor spend. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Cincinnati. • Applications are reviewed on a rolling basis.