Customer Support Representative - new-customer onboarding (Cincinnati, OH)

Bluepeak Ember Financial is a financial-services company in Cincinnati, and we need a Customer Support Representative to lead our new-customer onboarding. Trust is the product, so accuracy and clarity matter. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including regulatory reports, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with regulatory reports. Working arrangement • Full-time, on a regular day shift. • On site in Cincinnati. • Applications are reviewed on a rolling basis.