Customer Support Representative - new-customer onboarding (Chicago, IL)

Summit Amber Financial serves customers across Chicago with accounts, loans and payments. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 45 people based in Chicago. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including account servicing, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with account servicing. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Chicago. • We will tell you what to expect at each step of the hiring process.