Customer Support Representative - new-customer onboarding (Chicago, IL)

Amberfield Granite Water Authority is a public water utility serving the Chicago area. We are hiring a Customer Support Representative to take on new-customer onboarding. Our work is invisible when it goes well, and we are proud of that. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including billing accounts, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Chicago. • We will tell you what to expect at each step of the hiring process.