Customer Support Representative - new-customer onboarding (Chicago, IL)

Bluepeak Linden Hospitality Group runs guest-focused properties across the Chicago area, and we need a Customer Support Representative to lead our new-customer onboarding. We work weekends and holidays and we make it fun. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including food costs, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with food costs. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Chicago. • We will tell you what to expect at each step of the hiring process.