Customer Support Representative - new-customer onboarding (Chicago, IL)

Summit Orchard Environmental Services is looking for a Customer Support Representative. The job centres on new-customer onboarding for recycling loads, and it would suit someone who likes steady, practical work. We take pride in clean streets. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including recycling loads, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with recycling loads. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Chicago. • We reply to every applicant.