Customer Support Representative - new-customer onboarding (Chicago, IL)

We are growing our team at Lumen Forge Freight Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer tracking, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with customer tracking. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Chicago, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.