Customer Support Representative - new-customer onboarding (Charlotte, NC)

Amberfield Meadow Housing Associates manages affordable housing communities across Charlotte. We are hiring a Customer Support Representative to take on new-customer onboarding. We value patience and follow-through. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including repair requests, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with repair requests. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Charlotte. • Applications are reviewed on a rolling basis.