Customer Support Representative - new-customer onboarding (Charlotte, NC)

Harborlight Vale Water Authority is looking for a Customer Support Representative. The job centres on new-customer onboarding for treatment plant data, and it would suit someone who likes steady, practical work. You would join a small organisation of about 25 people based in Charlotte. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including treatment plant data, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with treatment plant data. Working arrangement • Full-time, Monday to Friday. • On site in Charlotte. • We reply to every applicant.