Customer Support Representative - new-customer onboarding (Charlotte, NC)

Rivermark Linden Energy is an energy provider in Charlotte focused on reliable service and fair billing. We are hiring a Customer Support Representative to take on new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service connections, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with service connections. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Charlotte, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.