Customer Support Representative - new-customer onboarding (Charleston, SC)

Harborlight Juniper Civic Services Partners works with county and city offices around Charleston. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 167 people based in Charleston. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including procurement, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with procurement. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Charleston. • Applications are reviewed on a rolling basis.