Customer Support Representative - new-customer onboarding (Charleston, SC)

Clearpath Ivory Hospitality Group is looking for a Customer Support Representative. The job centres on new-customer onboarding for food costs, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Charleston. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including food costs, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with food costs. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Charleston, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.