Customer Support Representative - new-customer onboarding (Charleston, SC)

Northwind Beacon Press prints books, catalogues and packaging from its Charleston plant, and we need a Customer Support Representative to lead our new-customer onboarding. Deadlines are tight and craftsmanship matters. What you will do • Resolve billing and account issues, including press runs, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with press runs. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Charleston, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.