Customer Support Representative - new-customer onboarding (Charleston, SC)

Northwind Umber Arts Center is a cultural organisation in Charleston presenting exhibitions and performances, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of more than 1,000 people based in Charleston. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including visitor services, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with visitor services. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Charleston, with some flexibility after the first few months. • We reply to every applicant.