Customer Support Representative - new-customer onboarding (Charleston, SC)

We are growing our team at Cedar River Property Management and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. We are flexible about schedules. What you will do • Resolve billing and account issues, including vendor invoices, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with vendor invoices. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Charleston. • We reply to every applicant.