Customer Support Representative - new-customer onboarding (Charleston, SC)

Amberfield Maple Press prints books, catalogues and packaging from its Charleston plant, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of about 561 people based in Charleston. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including proofing, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with proofing. Working arrangement • Full-time, with a steady weekday schedule. • On site in Charleston, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.