Customer Support Representative - new-customer onboarding (Charleston, SC)

Cedar Nest Financial Associates is looking for a Customer Support Representative. The job centres on new-customer onboarding for account servicing, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including account servicing, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with account servicing. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Charleston, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.