Customer Support Representative - new-customer onboarding (Charleston, SC)

We are growing our team at Lumen Orchard Telecom and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 147 people based in Charleston. What you will do • Resolve billing and account issues, including field visits, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with field visits. Working arrangement • Full-time, Monday to Friday. • On site in Charleston, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.