Customer Support Representative - new-customer onboarding (Charleston, SC)

We are growing our team at Clearpath Works and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. Shifts are steady and overtime is planned. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including work orders, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with work orders. Working arrangement • Full-time, on a regular day shift. • On site in Charleston. • Applications are reviewed on a rolling basis.