Customer Support Representative - new-customer onboarding (Charleston, SC)

Ironwood Pike Property Management is a Charleston property manager with leasing, maintenance and resident services. We are hiring a Customer Support Representative to take on new-customer onboarding. Residents are neighbours, not numbers. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including lease renewals, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with lease renewals. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Charleston, with some flexibility after the first few months. • We reply to every applicant.