Customer Support Representative - new-customer onboarding (Charleston, SC)

We are growing our team at Highbridge Wren Energy and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of about 298 people based in Charleston. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including usage data, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with usage data. Working arrangement • Full-time, with a steady weekday schedule. • On site in Charleston. • Applications are reviewed on a rolling basis.