Customer Support Representative - new-customer onboarding (Charleston, SC)

Northwind Cobalt Auto Group operates automotive service and parts businesses around Charleston, and we need a Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer estimates, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with customer estimates. Working arrangement • Full-time, on a regular day shift. • On site in Charleston, with some flexibility after the first few months. • We reply to every applicant.