Customer Support Representative - new-customer onboarding (Charleston, SC)

Nova Glen Banking Services Partners is a regional lender in Charleston with branches and a growing mobile service, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a small organisation of about 106 people based in Charleston. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including account openings, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with account openings. Working arrangement • Full-time, on a regular day shift. • On site in Charleston. • We will tell you what to expect at each step of the hiring process.