Customer Support Representative - new-customer onboarding (Buffalo, NY)

Northwind Basin Energy is an energy provider in Buffalo focused on reliable service and fair billing, and we need a Customer Support Representative to lead our new-customer onboarding. Safety comes first on every shift. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including meter readings, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with meter readings. Working arrangement • Full-time, with a steady weekday schedule. • On site in Buffalo. • We reply to every applicant.