Customer Support Representative - new-customer onboarding (Buffalo, NY)

We are growing our team at Highbridge Linden Civic Services Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of more than 1,000 people based in Buffalo. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including constituent requests, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with constituent requests. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Buffalo. • Applications are reviewed on a rolling basis.