Customer Support Representative - new-customer onboarding (Buffalo, NY)

Amberfield Wren Telecom Group builds and runs fibre and wireless networks in the Buffalo area, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a small organisation of about 16 people based in Buffalo. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including service installations, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with service installations. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Buffalo, with some flexibility after the first few months. • We reply to every applicant.