Customer Support Representative - new-customer onboarding (Buffalo, NY)

Summit Beacon Property Management is looking for a Customer Support Representative. The job centres on new-customer onboarding for maintenance requests, and it would suit someone who likes steady, practical work. Maintenance and leasing staff share information every day. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including maintenance requests, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with maintenance requests. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Buffalo. • Applications are reviewed on a rolling basis.