Customer Support Representative - new-customer onboarding (Boston, MA)

We are growing our team at Amberfield Glen Civic Services Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of about 223 people based in Boston. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including constituent requests, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with constituent requests. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Boston. • We will tell you what to expect at each step of the hiring process.