Customer Support Representative - new-customer onboarding (Boston, MA)

Fernwood Birch Arts Center runs a venue and education programmes in Boston, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a small organisation of about 110 people based in Boston. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including exhibitions, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with exhibitions. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Boston, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.