Customer Support Representative - new-customer onboarding (Boston, MA)

Cedar Markets Group is a Boston retailer with stores, a distribution centre and online ordering, and we need a Customer Support Representative to lead our new-customer onboarding. We are friendly and busy, especially on weekends. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including online orders, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with online orders. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Boston, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.