Customer Support Representative - new-customer onboarding (Boston, MA)

Westbrook Beacon Water Authority operates treatment plants and pipelines around Boston, and we need a Customer Support Representative to lead our new-customer onboarding. Safety and public health guide our decisions. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including meter reading, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with meter reading. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Boston. • We will tell you what to expect at each step of the hiring process.