Customer Support Representative - new-customer onboarding (Boston, MA)

Westbrook Bright Manufacturing is looking for a Customer Support Representative. The job centres on new-customer onboarding for scrap and rework, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including scrap and rework, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with scrap and rework. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Boston. • We will tell you what to expect at each step of the hiring process.