Customer Support Representative - new-customer onboarding (Birmingham, AL)

Lumen Sable Financial Group is looking for a Customer Support Representative. The job centres on new-customer onboarding for account servicing, and it would suit someone who likes steady, practical work. You would join a small organisation of about 34 people based in Birmingham. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including account servicing, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with account servicing. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Birmingham. • Applications are reviewed on a rolling basis.