Customer Support Representative - new-customer onboarding (Birmingham, AL)

We are growing our team at Ironwood Clear Freight and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including proof of delivery, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with proof of delivery. Working arrangement • Full-time, Monday to Friday. • On site in Birmingham. • We reply to every applicant.