Customer Support Representative - new-customer onboarding (Birmingham, AL)

Northwind Cedar Civic Services provides shared administrative services to local governments around Birmingham, and we need a Customer Support Representative to lead our new-customer onboarding. Benefits and stability attract long tenure. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including procurement, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with procurement. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Birmingham, with some flexibility after the first few months. • We reply to every applicant.