Customer Support Representative - new-customer onboarding (Birmingham, AL)

Cedar Corner Water Authority is a public water utility serving the Birmingham area. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 25 people based in Birmingham. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including meter reading, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with meter reading. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Birmingham, with some flexibility after the first few months. • We reply to every applicant.